Implementation includes not only the installation of Concrete Vision, but also the process of helping you gather all the necessary information to get a head start in building your database prior to training. Upon purchasing the software, you will be assigned an experienced professional implementation leader, who will be your single point of contact during the entire implementation process.
How to get support
Our support staff is available by email, fax and phone from 8 a.m. to 6 p.m. Eastern Time, Monday through Friday. If you have any questions or issues with Concrete Vision, here’s how to get help:
Support by email. Email is often the fastest way to get your support questions answered. Just send a detailed message (with relevant file attachments up to 10MB) to firstname.lastname@example.org.
Support by phone. To speak with a Concrete Vision support staff member, call us during office hours at 616-530-5911.