Frequently Asked Questions
Below is a list of common sales questions.
What makes Concrete Vision different than its competitors’?
· Completely Customizable
· Fully Web-Based
· All information runs on one central server
· No individual desktop/laptop software installation
Do you have references from precasters who use Concrete Vision?
Absolutely! We have many happy clients who are willing to talk with you about Concrete Vision. If you would like to talk to someone personally, please contact our sales department for a list of these clients and their contact information. (We do not publish this information online to respect our clients’ privacy.)
How can I see a demonstration of Concrete Vision?
Yes. Please schedule a live demonstration with a sales representative who can discuss the specific features you need.
How do I know your company will be around to support me in a few years?
Concrete Vision has a long history of success and has carefully planned for longevity. We have been in business since 1996. All of our profits have been carefully re-invested in our research and development efforts, as well as in liquid reserves to ensure the company’s stability even in an economic downturn. We have no outside investors or venture capitalists, allowing us to maintain complete, internal control over the company’s direction and Balance Sheet. As a result, we can confidently say that we will be around a long time to sell and support Concrete Vision.
Why don’t you use local dealers to resell Concrete Vision?
Concrete Vision is programmed, sold, and supported out of our headquarters in Grand Rapids, Michigan. Because we select and train all of the staff involved in Concrete Vision, we can ensure that all of our employees are well educated about our software. This means that you’ll always have a consistent experience with us, and that you don’t have to worry that the local dealer doesn’t know the software well or won’t always be available. While our home office might not be in your backyard, we promise that when you work with our sales and support departments, it will feel just like we are!
Do I need to buy a new server or other specialized hardware?
No. Concrete Vision does not require any specialized computers or servers.
How much does Concrete Vision cost?
We recognize that cost is an important factor in your decision to purchase Concrete Vision. However, it is difficult for us to provide pricing on our website, because it depends on many factors such as the number of user licenses required, importing of current data, customization, etc. We would be happy to offer a ballpark price with some information from you regarding your needs. Please contact our sales department for pricing.
How secure is Concrete Vision?
All Concrete Vision data is stored in a Microsoft SQL Server database, which has extensive security, including password encryption and built-in measures to protect data in the event of hardware failure. In addition, Concrete Vision has integrated security features that let you control each user’s access to individual modules and screens.
How long does it take to make the switch to Concrete Vision?
It’s difficult to give an exact answer to this question because it varies depending on the amount of data you wish to transfer, the number of people involved with the transfer and training, etc. Most installations take approximately three to four months. Rest assured that we have developed a systematic approach to the process and will be with you every step of the way, ensuring a painless implementation.
Do you offer support in my local area?
Concrete Vision offers support out of our headquarters in Grand Rapids, Michigan. We do not use dealers or outside sales/support representatives because we believe we can ensure higher quality service from one centralized area. All of our support representatives go through an extensive training process to ensure that the best possible help will be available for you. In addition, we offer extended support hours so that we are available through business hours on the west coast.