Technical Support

Welcome to the Concrete Vision Support website. For day-to-day issues you may incounter with our software, the dedicated staff at Concrete Vision Technical Support is ready to help. We pride ourselves on providing the best support services in the industry.

How to get support

Our support staff is available by email, fax and phone from 8 a.m. to 6 p.m. Eastern Time, Monday through Friday. If you have any questions or issues with Concrete Vision, here’s how to get help:

Support by email. Email is often the fastest way to get your support questions answered. Just send a detailed message (with relevant file attachments up to 10MB) to support@concretevision.com.

Support by fax. For questions related to reports and other documents, it is useful to fax the relevant printouts. Our support fax number is 616-530-2631.

Support by phone. To speak with a Concrete Vision support staff member, call us during office hours at 616-530-5911.

Annual Support & Maintenance Plan

Access to Concrete Vision support services is provided as part of our Annual Support & Maintenance Plan. This annual contract entitles you to full support services, periodic maintenance updates, no-charge upgrades to new generations of our software, and access to Concrete Vision Technical Support Web Site.

Ongoing development

The hidden component of customer support, of course, is continued development. Without it, even the best-designed solution with the best technical services will quickly become obsolete and unsatisfactory. Our development team is firmly committed to maintaining and improving our software. We work constantly to keep pace with new technologies and better meet the needs of the industry — now and in the future.